Frequently Asked Question's
Should I leave a tip?
Showing your appreciation to our staff by tipping is GREATLY APPRECIATED. During this challenging time, they are working hard to maintain a sanitized environment to get you your food and keep you safe (and doing this all with a friendly and positive attitude.) If you appreciate their service, please do add a gratuity to the check!
• What are your current hours?
We are OPEN Tuesday-Friday 11:30-2:30PM, Friday 5 - 7 PM, Saturday 12-3PM & back open 5-7PM for Dinner. The dinner hours will still be curbside pick-up and we will be clearing out our weekly menu to make room for next week’s. We are CLOSED on Sundays & Mondays. So, once we run out, we will be out of that item for good.
• Are you open for dine-in?
No, we are not. We are currently sticking to our curbside pick-up plan ONLY. Our number one priority is the safety of our staff as well as our customers. When we feel it is safe enough to open back up, we will let you all know. Thanks for understanding! (:
TO-GO Orders Charge(s): Due to the circumstances of having to operate as curbside pickup only, we will be adding a .50 cent charge for each to go box in your order. We are sorry for any inconveniences and thank you all deeply for understanding!
• What will your menu look like going forward?
We are switching things up! We will have a rotating WEEKLY menu consisting of 4 or 5 NEW items so that we can introduce more exciting meals for you all to try! We WILL however still have burgers on the menu, Chef’s Patty OR Beyond Patty as an option. Popular items will be rotated back onto the menu every few weeks, so don’t worry if we don’t have your favorite available today...
it will be back again, and in the meantime, we hope to encourage you to try something new (which might become a new favorite).
• Where can I find your up-to-date menu?
You can find our menu on our Website, Facebook page, or Instagram (@dancing_dog_eatery)
*We have updated our website so you can now accurately know exactly what we have for the week.*
• Where can I find DAILY updates on your menu?
Check our Facebook page as well as our Instagram (@dancing_dog_eatery). If there’s a new dessert freshly baked that day, that
is where you will most likely be first informed.
• What desserts do you have?
We usually have our guest’s favorites, Vanilla Lavender Cake and Death by Chocolate Cake available daily. In addition to our slices of cake, we usually have bags of cookies and/or brownies for you to enjoy. We will have specialty cakes made for the weekend, Friday & Saturday ONLY. We are trying to create new items for you all to try! We know there are some classics you all love, so we will bring them back from time to time, however going forward we will be switching it up! Be sure to check our Facebook page and Instagram as you will find our most current options there.
When are juices available?
We will be offering 1 juice of the week and 1 specialty juice on the weekend. This way we can ensure no ingredients get wasted.
• Where can we place an order for a whole cake or large quantity desserts, pastries, or catering?
We are NO LONGER accepting orders by the phone. If you would like to place an order for a Whole Cake or other large items, email us at: email@example.com. **We require at least a 4 days’ notice for all orders.** Please DO NOT message
us on Facebook to place an order.
• How can I place an order?
Give us a call at 217-552-1344. Please DO NOT try to message us an order as we will not see it in time!
What if I can’t get through when calling?
We are only able to have one person up front working the counter, therefore there may be times where multiple calls are coming
in at once. We suggest waiting a minute or two before calling again to give our Front of House Staff time to put the previous order in.
• How do I pick up my order?
You can pick up your order at the front door of the restaurant. We have placed a table in front of our door to ensure we are
following safety protocols and maintain a 6-foot distance. When you are here, feel free to give the bell on the table a ring or give
us a call. Due to the small size of our restaurant we can only have one staff member in the front of the restaurant and one in the kitchen, so please be patient. They will be with you as soon as they can. If you are unsure if they’ve heard the bell, feel free to
call the restaurant to ensure they know you are there. Please DO NOT move the table to come inside the restaurant; we are
always doing our best to be quick and efficient and will be with you as soon as possible.
What if I want to place my order at the door?
You are absolutely more than welcome to do so! We will post our menu on the window so you can see what we have to offer for
the day. When you are ready, please give us a call.
What is the wait time for most orders?
Wait time will depend on the amount of orders coming in at one time. You will be quoted a time when you place your order. Most orders take 10 - 15 minutes, but on Fridays and Saturdays orders can take longer (sometimes up to 45 minutes). We strive to get your food to you as quickly as possible!
• Do you deliver?
We DO NOT have delivery as an option and WILL NOT going forward. Delivery services charge us too high of a fee, causing us
to lose money if we use them. We hope you understand and don’t mind coming by to pick up your order.
• What payment methods do you accept?
We accept Cash and Card payments – Visa, Mastercard, Discover, and American Express. If you have a Gift Certificate, we DO accept that as well. We DO NOT have Apple Pay and we DO NOT accept checks.
• What merchandise do you currently have for sale?
We currently have our famous Dancing Dog T-Shirts, House-Made Ketchup, Reusable Tote Bags, Coffee Mugs, BULK* Whole Beans or Ground Coffee, and Stickers for sale! Check out our website (under "Shop") to get a better look at each of these items. You can place can order to pick it up by phone.
What protocols are you taking to ensure our safety?
All staff members are required to have their temperature taken when they arrive at work. They must wear a mask all throughout their shift, wash their hands, and change gloves frequently. Our surfaces are continually sanitized throughout the day, and our
Front of House Staff has been asked to sanitize the table by the door, the pens, checkbooks, and customers card after every transaction.
Thank you for being understanding during these times. We appreciate your continued support and love for The Dancing Dog! We are beyond grateful to still be here and able to serve you. (: